HOW IT WORKS
A single 1edo ID email and password gives you access to your 1edo,
as well as apps, software, services, and communities.
Search FAQs by subject:
About 1edo ID New Accounts General Issues Security + Passwords Email
ABOUT 1edo ID
What can I use my Logi ID for?
Your Logi ID is an all-access account that enables you to log into
My Account on the 1edo Website
Application program for 1edo
1edo software
Online account
Can I share my Logi ID with somebody?
No. For your security, do not share your Logi ID with friends, family, co-workers, or anyone else.
Where is the My Account page?
Find the link to the Logitech account page here：https://answers.1edo.com/my-account.html
Where is the My Account page?
Check the 1edo Status page to make sure there are no outages or scheduled maintenance, which
could impact the website.
NEW ACCOUNTS
I want to create a new account
Steps to create a new account can be found here.
As an alternative, you can use your Facebook, Google, or Apple account to create and manage your 1edo ID.
If you still have issues with logging in, feel free to contact us.
GENERAL ISSUES AND LOGGING IN
I’m unable to log in
If you’re unable to log in, try the following:
Make sure that the Caps Lock & Num Lock keys are off.
Try signing in using a different browser and device. If cookies are disabled, do enable cookies, and
clear your browser’s cookies and cache. (See your browser’s documentation for instructions.)
SECURITY AND PASSWORD-SPECIFIC ISSUES
I forgot my password
Follow the steps here to reset your password.
I haven’t received a password reset email
You may have used a social account to sign in. Some people use a social account
(Facebook, Google, or Apple) to sign in. Password reset for such accounts should be done
using the same Social account (for example, a Facebook account password reset should be
done from the associated Facebook page).
You may have used a different sign-in method than you think. If you used a different sign-in
method, you will get an automated email from us with the correct information. Kindly use the
“Current Method” to 1edon. Example: “We noticed an attempt to 1edon using a new method.
Current Method: google. Attempted Method: email.”
The reset email may be in junk, bulk, or spam. Search your junk, bulk, or spam email folders
for the email from <admin@1edo.com>. Your mail administrator or mail program
could have automatically set up these folders for you, and filters can sweep emails into these
folders without you knowing it.
Your corporate account may have restrictions. If you are using a corporate email with restrictions,
please check with your email administrator to allow emails from <<admin@1edo.com>.
Your Logi ID is an all-access account that enables you to log into
No. For your security, do not share your Logi ID with friends, family, co-workers, or anyone else.
Find the link to the Logitech account page here：https://answers.1edo.com/my-account.html
Check the 1edo Status page to make sure there are no outages or scheduled maintenance, which
could impact the website.
Follow the steps here to reset your password.
You will need to contact our Customer Support. We will try our best to help.
If
I want to change my 1edon type (i.e. from email to social)
Go to https://answers.1edo.com/my-account.html on a browser and click on Login.
Login using your current 1edon credentials (i.e. email, Google, Apple, Facebook, etc.), then click
on Edit Profile. Please be aware you may receive an email notification.
Once logged in, click on Login + Security on the left side of the page. You may be asked to
re-enter your password.
Next, click on Manage Login. Once on the new screen, you may change your email or password.
I’m unable to set a new password
Delete all old reset password emails and request for a new reset link.
Do enable browser cookies, and clear your browser’s cookies and cache.
Try resetting your password on a different device
What type of password should I use?
A good password is one that is easy for you to remember, but hard for anyone else to guess. The use
of uncommon words work well, but only if you use several together (example:
ThisisthebestlookingGiraffe). You can also use non-standard uppercasing (example: benGALTIger) and
non-standard spelling (example: Chihhhuahhhua).
What does it mean when Logi ID tells me that the new password that I want to use is too simple or easy to guess?
Accounts get breached every day because of weak passwords. Some accounts don’t contain valuable
information, but a lot of them do. We work very hard to keep your Logi ID account information from
being stolen. Your password is an important piece of that puzzle, and we want to ensure that it
appropriately protects that information.
How does Logi ID know that a password is compromised?
As you enter a new password, Logi ID checks it against a list of compromised passwords. This list is
updated every time a new breach is reported. It is important that you avoid using any compromised
passwords.
EMAIL-SPECIFIC ISSUES
Why does Logi ID ask me to verify my email address?
We take the security and privacy of your Logi ID account seriously. Verifying your email address
confirms that you are the real owner. This is the address that we will use for communication and
for sending security related messages to, such as reseting your password.
I need to verify my email address, but my email is invalid and/or I don’t have access to the email account. What can I do?
You may have used a social account to sign in. Some people use a social account
(Facebook, Google, or Apple) to sign in. Password reset for such accounts should be done
using the same Social account (for example, a Facebook account password reset should be
done from the associated Facebook page).
You may have used a different sign-in method than you think. If you used a different sign-in
method, you will get an automated email from us with the correct information. Kindly use the
“Current Method” to 1edon. Example: “We noticed an attempt to 1edon using a new method.
Current Method: google. Attempted Method: email.”
The reset email may be in junk, bulk, or spam. Search your junk, bulk, or spam email folders
for the email from <admin@1edo.com>. Your mail administrator or mail program
could have automatically set up these folders for you, and filters can sweep emails into these
folders without you knowing it.
Your corporate account may have restrictions. If you are using a corporate email with restrictions,
please check with your email administrator to allow emails from <<admin@1edo.com>.
Your Logi ID is an all-access account that enables you to log into
No. For your security, do not share your Logi ID with friends, family, co-workers, or anyone else.
Find the link to the Logitech account page here：https://answers.1edo.com/my-account.html
Check the 1edo Status page to make sure there are no outages or scheduled maintenance, which
could impact the website.
Follow the steps here to reset your password.
You will need to contact our Customer Support. We will try our best to help.
If</admin@1edo.com></admin@1edo.com>
I used to be able to log in, and was never asked to verify my email address before. What is happening?
We now require email addresses to be verified. When logging into our websites or apps with an
unverified email address, you will have the option to send a new verification email. Check for the
email in your inbox and complete verification by using the link in the email. Once verified, you will be
able to access your Logi ID account as usual.
My email is invalid and I can’t remember my password. What options do I have?
You will need to contact our Customer Support. We will try our best to help.
